Get $25 off your first Clean when you spend $150 code: tdtclean
Here's What You Need To Know
The Dirty Truth Cleaning has a list of policies that are up to date and clear so you know exactly what your getting and how we treat you as a valued customer.
🧾 The Dirty Truth – Refund Policy At The Dirty Truth, customer satisfaction is at the heart of what we do. We take pride in delivering a high standard of service every time. Please read our refund policy to understand how we handle service concerns and requests for refunds. Satisfaction Guarantee If you are not 100% satisfied with your clean, please notify us within 24 hours of service. We will offer a free re-clean of the areas in question within a reasonable timeframe. Refund Eligibility Refunds are only considered in the following situations: A re-clean was offered but declined. Services were paid for in advance but canceled in accordance with our cancellation policy. Refunds Will Not Be Issued If: The client was not available to allow access at the scheduled time (no-show). The property was excessively dirty beyond what was booked (e.g., deep clean needed but only a general clean was booked). The issue was reported more than 24 hours after the service was completed. The client approved the job as completed before raising concerns. Partial Refunds In cases where the service was partially completed due to unforeseen access issues or time restrictions outside our control, a partial refund may be offered at our discretion. Refund Processing Approved refunds will be processed within 5–7 business days to the original method of payment. Contact Us To request a refund or re-clean, please contact us at: 📧 info@dirtytruth.com.au 📞 0460750648 Please include your booking name, service date, and the reason for your request. Thank you for trusting The Dirty Truth with your cleaning needs! We’re committed to doing the job right—or making it right.
🧼 The Dirty Truth – Cancellation Policy At The Dirty Truth, we understand that life happens and plans can change. We strive to be as flexible as possible while ensuring our time and resources are respected. Please review our cancellation policy below: Standard Appointments (All Domestic Bookings) 24 Hours’ Notice Required If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours’ notice. Less Than 24 Hours’ Notice. Cancellations made with less than 24 hours’ notice may incur a 50% cancellation fee of the booked service. Same-Day Cancellations or No-Shows If we arrive and are unable to access the property or if the appointment is cancelled on the day, a 100% service fee may be charged. Builder & Commercial Cleans 48 Hours’ Notice Required Due to scheduling and preparation, cancellations for builder or commercial jobs require 48 hours’ notice. Less Than 48 Hours’ Notice Late cancellations may result in a minimum charge of $150 or 50% of the booked job (whichever is greater). Emergency Reschedules We understand emergencies happen. If something urgent comes up, please contact us as soon as possible – we’ll do our best to work with you and reschedule where we can. How to Cancel or Reschedule Please email us at info@dirtytruth.com.au or call 0460750648 during business hours to manage your booking. The Dirty Truth also has the right to cancel any job at their own discretion, if we arrive at a job and its not what we have been told this service can be either canceled or charged at a higher rate once confirmed with the customer. We also hold the right to cancel with full refund at any time we see fit. Thank you for respecting our time and our team! – The Dirty Truth Team
🛡️ Privacy Policy – The Dirty Truth Effective Date: 03/02/2025 Business Name: The Dirty Truth ABN: 37 443 890 796 Contact: info@dirtytruth.com.au 0460750648 1. Overview The Dirty Truth is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. 2. What Information We Collect We may collect the following types of personal information: Full name Email address Phone number Residential or business address Booking and service details Payment information (where applicable) Feedback or reviews you provide We may also collect non-identifiable data such as website usage statistics. 3. How We Collect Your Information We collect personal information when: You make a booking or service inquiry You complete a contact or quote form on our website You communicate with us by phone, email, SMS, or social media You subscribe to our newsletter or promotions You leave a review or testimonial 4. Why We Collect Your Information We collect your information to: Provide cleaning services Manage bookings and communicate with you Send invoices, confirmations, or reminders Respond to your inquiries or feedback Improve our services and website Send occasional promotional offers (with your consent) 5. Disclosure of Personal Information We will not share your personal information with third parties except: Where required by law To service providers or contractors who help deliver our services (e.g. payment processors, CRM systems), under confidentiality agreements With your consent 6. Security of Your Information We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. All digital data is stored securely, and access is limited to authorised personnel. 7. Access and Correction You may request access to your personal information or ask us to correct it if it is inaccurate or out of date. To do so, contact us at info@dirtytruth.com.au 8. Cookies & Website Tracking Our website may use cookies to enhance your browsing experience. You can disable cookies via your browser settings if preferred. 9. Changes to This Policy We may update this policy occasionally. The most recent version will always be available on our website. 10. Contact Us If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact: The Dirty Truth 📧 info@dirtytruth.com.au 📞 0460750648
🔑 Key & Access Policy – The Dirty Truth Effective Date: 03/02/2025 Business Name: The Dirty Truth Contact: info@dirtytruth.com.au 0460750648 1. Purpose This Key & Access Policy outlines how The Dirty Truth handles customer keys, access codes, and entry methods in order to protect your security and ensure smooth delivery of services. 2. Key & Access Options We offer several secure access options: Client present at time of service Key left in a safe location (as advised by client) Entry via lockbox or key safe (code provided by client) Key provided in advance or held on file (with consent) Clients are responsible for ensuring accurate and timely access details are provided before the scheduled service. 3. Key Handling & Storage If you choose to leave a key with us: All keys are labeled without personal address details. Keys are stored securely when not in use. Keys are returned upon request or termination of service. We do not duplicate any key without written permission. 4. Alarm & Entry Codes Alarm and access codes are: Kept confidential and only accessible to authorised team members. Never written or stored electronically with address details. Deleted immediately after service ends or upon request. 5. Missed Access Policy If our team cannot access the property at the agreed time due to incorrect access instructions, no-show, or missing keys: A 100% call-out fee may apply to cover our time and travel. 6. Lost or Damaged Keys While we take every precaution to protect your property: In the rare case a key is lost or damaged by our team, we will cover the reasonable cost of replacement or rekeying. 7. Client Responsibility It is the client’s responsibility to ensure that all access instructions are accurate. If you change your locks, key codes, or alarm systems, please notify us in advance. 8. Contact & Questions Have questions about your access setup or want to change your entry method? Contact us at: 📧 info@dirtytruth.com.au 📞 0460750648